// FREQUENTLY ASKED QUESTIONS

// WHAT’S ON YOUR MIND?

We understand that we’re not a regular bar or a run-of-the-mill off-licence and that can cause a fair bit of confusion some times. You may never have visited an establishment like That Beer Place before, or you may just want some answers to specific questions about how we work, what we sell and the services we offer. Well, hopefully this page will be able to furnish you with the answers you need.

Do you sell gluten free beers?

YES!

We offer a selection of gluten-free beers for those who are gluten intolerant or have coeliac disease. We understand the importance of catering to different dietary requirements and strive to offer a range of options for all of our customers to enjoy. Our team is always happy to provide recommendations and answer any questions you may have about our gluten-free beer selection.

Every beer listed as gluten-free is tested to show that gluten is at levels of less than twenty parts per million, making it safe to consume for those who are coeliac or suffer from any level of gluten intolerance.

Are vegan beers available?

YES!

At That Beer Place, we take great pride in offering an extensive range of vegan-friendly beers. Our knowledgeable team is well-trained to assist and guide customers seeking these options.

Quick fact whilst you’re here:
Due to the reinheitsgebot (German beer purity law), beer can only be made from malt, hops, yeast and water… and therefore will always be vegan-friendly!

Are alcohol free options available?

YES!

We understand that not everyone wants to drink alcohol, and we’re happy to provide a range of alcohol-free options for our customers. Whether you’re the designated driver or simply looking to cut back on your alcohol intake, we’ve got you covered.

We offer a selection of alcohol-free beers and ciders that still have all the flavour and character of their alcoholic counterparts. From crisp and refreshing lagers to hoppy IPAs, there’s an alcohol-free beer for every taste. We also stock a range of alcohol-free ciders, including traditional and fruit-flavoured varieties.

If you’re not in the mood for a beer or cider, we’ve got plenty of soft drinks to choose from too. Whether you fancy a classic cola, a zesty lemonade, or a fruity juice, we’ve got something to quench your thirst.

So whether you’re abstaining from alcohol for health reasons, personal beliefs, or just because you don’t feel like drinking, don’t worry – you’ll still be able to enjoy the atmosphere and community spirit of That Beer Place.

Are "Real Ales" available?

YES!

Whilst we don’t currently* have cask beer available we do have a large number of what CAMRA describes as “Live Beer” (the new name for real ale since 2022).

On our draught beer list we highlight those kegs that are held in Key Kegs, rather than steel, with a (K) suffix to help increase transparency for customers.

We also carry a large stock of unfiltered, unpasteurised and bottle-conditioned beers in our 8 double fridges.

*Cask will be making a return to That Beer Place in the near-future. But only once we believe that our systems are in place to allow us to serve it in perfect condition.

Are "Real Ciders" available?

YES!

Even with our huge range of ciders available, we endeavour to stock ciders (and perries) that are as close to 100% juice as possible.

In 2023 alone we have stocked and supported over 35 different cider and perry producers listed in CAMRA‘s maintained directory of Real Cider & Perry Producers*.

We will never knowingly sell cider that is from concentrate or has been chaptalised**.

*Non-UK producers are not listed here. However, we apply the same stringent rules to non-UK producers for stocking.

*Chaptalisation is the process of adding sugar before fermentation to increase alcohol content.

Are free water refills available?

YES!

At That Beer Place, we are committed to reducing plastic waste and encouraging sustainability in any way we can. As part of this commitment, we offer free water refills to all customers who bring in their own reusable water bottles.

We understand the importance of staying hydrated, especially when enjoying a cold beer or cider, and we want to make it as easy and accessible as possible for our customers to stay hydrated while also reducing their environmental impact.

By offering free water refills, we hope to encourage more people to make the switch to reusable water bottles and reduce the number of single-use plastic water bottles that end up in landfills and oceans. We believe that small actions like this can make a big difference in protecting our planet and ensuring a sustainable future for generations to come.

Is That Beer Place LGBTQ+ friendly?

YES!

We are LGBTQ+ friendly. As seen in our Everyone Welcome Policy we have a strong and long-standing commitment to inclusivity and creating a safe and welcoming environment for all customers, regardless of their sexual orientation or gender identity. The team is dedicated to treating everyone with respect and dignity, and they actively promote diversity and acceptance in all areas of their business. Additionally, the single occupancy toilets at That Beer Place are gender-neutral, which further emphasizes our commitment to inclusivity.

We also hold regular LGBTQ+ nights hosted by Lost & Found and regularly support Chester Pride initiatives and events.

Is That Beer Place a female-led business?

YES!

We are female-led. At That Beer Place, we firmly believe that diversity is vital in the beer industry. We’re proud to be a female-led business, and we’re thrilled to see women thriving and making their mark. Having a diverse range of perspectives and experiences can only enhance our business and enrich our customers’ experiences. We are dedicated to supporting and encouraging more women to enter and succeed in traditionally male-dominated industries.

Are you dog friendly?

YES!

We are dog friendly. We provide water and treats for any visiting canine friends. In order for everyone to enjoy their experience in That Beer Place we simply ask that well-behaved dogs remain on lead at all times and ask that owners ensure their dogs do not disturb other customers during their visit.

Are you family friendly?

YES!

We are family friendly. We love seeing people of all ages enjoying their time in That Beer Place. We have a handful of boardgames available to help entertain the little ones and plenty of soft drinks and snacks.

In order for everyone to enjoy their experience in That Beer Place we simply ask parents to ensure their children do not run around unsupervised or disturb other customers during their visit.

What's with all the dinosaurs?

Well… it all started when we first got involved in Chester BID‘s annual dinosaur trail. For the trail we were given Steve the green tyrannosaurus rex. Over the week we slowly fell in love with Steve and asked BID if he could join our team permanently as our Child Entertainment Officer. And they said “YES!”

Since then, there have been other dino trails and we have also adopted Jen the blue velociraptor and Dr. Ian Malcom the orange carnotaurus.

In recognition of our love of all things dino, local artist David Setter also added a headphone-wearing diplodocus called Murial to the wall art in our stairwell.

Why do we have to pay a corkage to drink cans and bottles in?

Because we are both a bottleshop and a taproom we are competing on two separate fronts. One as an off-licence and one as a bar.

Each can and bottle is initially priced up to take home, i.e. as if we were just a bottleshop. Basically, so we can compete as best we can with off-licences and supermarkets.

However, if we were only a bottleshop then:

  • we would need less than a third of the floor space – so MUCH lower rent and possibly no rates
  • cans and bottles would not need to be refrigerated – less energy cost
  • we would not need to supply glassware – less ongoing expense
  • we would need less staff – less staffing expense
  • we would not need to wash glasses – less energy and breakage costs
  • we wouldn’t need any furniture – less general expense
  • we wouldn’t need to provide, clean & maintain toilets – less ongoing expense

All these expenses add up to tens of thousands of pounds a year (even for a small business like us) and the burden of that extra cost needs to be picked up somewhere. It’s why beer in pubs is more expensive than in supermarkets… and why a small contribution is added to cans and bottles (it’s already incorporated into draught pricing) to help cover the extra costs of being a drink in establishment.

Isn't all craft beer just IPA?

Nope!

Craft beer covers a huge range of beer styles that most people will never have heard of… and that’s basically why we exist! We’re here to guide you through the vast array of beer styles that are out there and some of the amazing flavours you’ll find in the wonderfully diverse world of beer.